Return Policy

Return Policy

If you are not fully satisfied with your purchase, your online purchase can be returned to us within 20 days from the date the order was delivered. Items returned under our exchange policy will be available only for exchange, as refunds will NOT be provided. The original shipping cost paid by the customer will NOT be refunded.

Please note that any item(s) returned and received after the 20-day return window will incur a 30% restocking fee.

If you require a size exchange, please write the desired size on the packing slip that you received with the package. Once we receive the package, the exchange will be processed.

The item(s) must be returned in new, unworn, unwashed, unaltered condition with original tags attached and all relevant paperwork by VIVIS FASHION. All returns are subject to inspection prior to processing the exchange.

Please take into account that for hygiene reasons; our girdles are of intimate use and do not have an exchange or refund option.

The following products will not be available for exchange or refund: gels, control bodysuits, bands, girdles, corsets, and intimate undergarments in general. We recommend checking your size carefully before placing orders or purchases.

Our final sales also do not have an exchange or refund option.

If the returned item(s) pass inspection, an exchange will be provided within 7 to 14 days of receipt. If the item(s) are damaged, missing hangtags, or have passed the return policy window, they will be returned to the customer. Items that are final sale or clearance will also be returned to the customer.

Please ship the return item(s) to:

Attn: VIVIS FASHION

7020 North Armenia Ave

Tampa, FL 33604

All return shipping charges must be prepaid. We recommend that all returned shipment items be sent to us using a trackable shipping method. Make sure you add sufficient insurance to cover the purchase price of the item(s) being returned. VIVIS FASHION is not responsible for lost, stolen, damaged, or mishandled packages. All shipping charges are the customer's responsibility.